Complaint workflow
- Capture customer request and supporting context.
- Assign staff or field response and monitor deadlines.
- Close with updates that remain visible in customer history.
Ticket and Complaint Management Software
Track complaints, service tickets, assignments and SLA response
Zerolink RMS helps service businesses record customer complaints, assign tickets and tasks, manage SLA attention, coordinate field response and maintain service history.
Customer complaint intake
Create service tickets tied to customer context so billing, subscription, asset and prior support information can support resolution.
Assignments and tasks
Move requests into assigned work with team and field workflows that make ownership clear.
SLA attention
Use policy-based service attention and reporting to identify overdue or at-risk support work.
Service history
Retain ticket updates, replies, task links, asset/RMA context and audit visibility for future customer support.
Operational links
- Connect complaints with field visits and RMA needs.
- Review SLA and task workload through reporting.
- Keep role-based access and audit controls in place.
Solutions
Explore Zerolink RMS workflows
Find the product workflow relevant to your team, revenue model, or service operation.
CRM & Customer 360
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Billing & Collections
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Rental & Subscriptions
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HR & Payroll
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Field & Fleet
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NMS Monitoring
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Inventory & RMA
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Marketing Tools
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Improve customer service handling
Request a ticket and SLA workflow demonstration for your support operations.