Refund Policy

Refund, cancellation, and issue resolution policy

This page gives a public summary of the cancellation window, issue reporting and approved refund timeline.

Need Help Refund Policy

Cancellation window

  • Cancellation requests should be raised within the allowed review period where applicable.
  • Some orders or activated services may not be cancelable once processing has started.
  • Support should review case-by-case commitments before approval.

Damaged or incorrect delivery

  • Customers should report damaged, defective or incorrect delivery quickly through support.
  • The issue may need merchant, vendor or internal verification before a final decision.
  • Case notes should include what was received and what correction is expected.

Refund timeline

  • Approved refunds are processed through the supported financial workflow.
  • Refund timing depends on approval and payment processing channels.
  • Use support for any refund status query or escalation.
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Need refund clarification?

Raise a support request when refund decisions, delivery issues or cancellation exceptions need review.

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